Riceberrythai.com hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
Order was damaged when received: We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it.
Incorrect items received: We are proud of the robustness of our fulfillment process and the right shipment would reach the right person at the right place.
In case you receive items that are different from the ones you ordered, we will ship the right items to you right away and collect the incorrect items from you at your convenience. Any other reasons for cancellation or return would be handled on a case to case basis.
Products Which are Unopened and Sealed Pack: We offer 30 days Return Guarantee of all products shipped provided they are unused, packed and sealed in the same condition as received.
Please contact us to initiate return of any of the above queries.
Please Note: We do not Offer Product Returns once the product has been opened.